Remote Customer Experience Specialist

Ethos Support Co.; Philippines; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

Ethos Support is hiring a Customer Support Representative for a Remote (PH) position. You’ll be the friendly voice across email, text, and social channels, helping families with warmth, clarity, and thoughtful guidance.

You’ll shape templates, track trends, and collaborate with product, ops, and marketing to improve the customer experience. If you love solving problems and making moments, this is a mission-driven role in a small, supportive team.

Qualifications

• You’re a phenomenal writer—clear, warm, and friendly.
• Experience helping people in retail, call center, or similar.
• Organized, thoughtful, and calm under pressure.
• Self-starter who loves building things from scratch.
• Curious and eager to learn new tools (Front, Instagram, G‑Suite, Slack, Notion).

Responsibilities

• Own our inboxes (email, text, Instagram DMs, and occasional calls) with warmth and clarity.
• Maintain KPIs like response times and CSAT; help shape great support.
• Write and update brand-aligned, human templates.
• Organize tagging to spot trends and share insights.
• Be the voice of the customer to product, ops, and marketing.
• Make moments special when solving problems or celebrating milestones.

Skills

Strong writing

Customer empathy

Organized and calm

Self-starter

Curious to learn

Clear communication

Resilient under pressure

Tools

Front

Instagram

G‑Suite

Slack

Job description

Ethos Support is hiring a Customer Support Representative for a Remote (PH) position. You’ll be the friendly voice across email, text, and social channels, helping families with warmth, clarity, and thoughtful guidance.

You’ll shape templates, track trends, and collaborate with product, ops, and marketing to improve the customer experience. If you love solving problems and making moments, this is a mission-driven role in a small, supportive team.