Customer Experience Crew - SM City Baliwag

SM Supermalls; Hinoba-an; Hybrid; PHP 167,000 - 279,000; Full time

Job summary

SM City Baliwag is seeking a Customer Experience Crew to join SM Supermalls. You will greet guests, take accurate orders, assist in sales, and help ensure a safe, comfortable cinema environment.

Ideal candidates have 1–2 years in sales or customer service, are willing to work weekends and shifting schedules, and can commit to a 5-month project-based contract at SM City Baliwag in Bulacan. You will coordinate with teammates on events, maintain safety standards, and support cinema operations.

Qualifications

• Senior High School (K12) graduate or 2nd year College level.
• Experience in sales, customer service, retail or related field.
• Willing to work during weekends, holidays and shifting schedules.

Responsibilities

• Greet guests, take accurate orders, and ensure timely, high-quality food service.
• Prepare and assemble food items, monitor inventory, and maintain cleanliness and food safety standards.
• Usher guests, check tickets, enforce house rules, and ensure audience safety and comfort.
• Coordinate with team members on bulk orders, block screenings, and special events to ensure smooth service.
• Engage in continuous learning and development to enhance skills, performance, and career growth.

Skills

Customer service

Sales

Retail experience

Education

High school graduate or some college

Job description

Customer Experience Crew - SM City Baliwag SM City Baliwag, Baliwag, Bulacan, Philippines 1 - 2 Years Probationary

Job Description

The Customer Experience Crew supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.

Primary Responsibilities:

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Requirements:

Candidate must possess at least Senior High School (K12) Graduate or 2nd year College level.

At least with experience in sales, customer service, retail or related field.

Willing to work during weekends, holidays and shifting schedules.

Amenable to be on project-based employment for 5 months.

Work Location:

SM City Baliwag

Job Snapshot

Updated Date

09-07-2026

Job ID

Jobs_4046

Hierarchy

Cinema Operations

Location

Location SM City Baliwag, Baliwag, Bulacan, Philippines

Experience

1 - 2 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.

With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.