Customer Experience Champion

Prudential plc; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Prudential plc is seeking a focused Customer Care Associate in Manila to handle customer inquiries across calls, emails, and messages. You will provide accurate product information, track issues, and ensure timely resolutions.

You will log interactions, follow SLAs, and contribute to satisfaction objectives while supporting digital channels and ensuring data integrity. Ideal candidates bring strong communication skills, a customer-first mindset, and the ability to work across multiple channels

Qualifications

• Handles customer inquiries with accuracy and courtesy.
• Maintains knowledge of products and services to resolve questions.
• Records interactions in the system and follows up as needed.

Responsibilities

• Interact with customers to provide information and resolve inquiries across channels.
• Accurately categorize and escalate issues to the appropriate team.
• Meet performance targets for call handling and response times.
• Promote digital channels and platforms to customers.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

Prudential plc is seeking a focused Customer Care Associate in Manila to handle customer inquiries across calls, emails, and messages. You will provide accurate product information, track issues, and ensure timely resolutions.

You will log interactions, follow SLAs, and contribute to satisfaction objectives while supporting digital channels and ensuring data integrity. Ideal candidates bring strong communication skills, a customer-first mindset, and the ability to work across multiple channels