Customer Experience & Onboarding Specialist

Prudential Hong Kong Limited; Philippines; On-site; PHP 334,800 - 446,400; Full time

Job summary

Prudential Hong Kong Limited is seeking a Customer Service Specialist in the Philippines. This role focuses on managing customer inquiries, supporting financial transactions, and ensuring compliance with company standards. You will play a vital role in building relationships with clients and agents while providing excellent service.

The ideal candidate should have experience in customer service, strong problem-solving skills, and the ability to use CRM tools effectively. Join Prudential to help us achieve our purpose of protecting every future.

Qualifications

• Experience in customer service, preferably in the financial services sector.
• Ability to handle inquiries and complaints effectively.
• Proficient in using digital tools and customer support platforms.

Responsibilities

• Receive and respond to customer inquiries via various channels.
• Process new business and after-sales applications.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of transactions and customer interactions.

Skills

Customer inquiry management

Communication skills

Problem-solving skills

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Tools

Customer relationship management (CRM) software

Job description

Prudential Hong Kong Limited is seeking a Customer Service Specialist in the Philippines. This role focuses on managing customer inquiries, supporting financial transactions, and ensuring compliance with company standards. You will play a vital role in building relationships with clients and agents while providing excellent service.

The ideal candidate should have experience in customer service, strong problem-solving skills, and the ability to use CRM tools effectively. Join Prudential to help us achieve our purpose of protecting every future.