Policy & Claims Support Specialist

Prudential plc; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Prudential plc in Makati is seeking a customer service professional to handle inquiries about products and services, resolve complaints, and manage administrative tasks at the Customer Center. The role focuses on delivering excellent service through efficient processing of transactions and providing support across branches nationwide.

You'll support digital tools adoption and assist customers with enrollment, payments, and after-sales processes while coordinating with agency sales and marketing

Responsibilities

• Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center.
• Provides Excellent Customer Service in all Customer Centers nationwide through: pre-screening of New Business Application, processing payments, pre-screening and processing Aftersales Transactions, monitoring and issuance of Provisional Receipts, encoding and monitoring Post-dated checks, providing administrative support to branch and agencies, delivering the easy experience to customers via digital tools, and handling customer feedback.

Job description

Prudential plc in Makati is seeking a customer service professional to handle inquiries about products and services, resolve complaints, and manage administrative tasks at the Customer Center. The role focuses on delivering excellent service through efficient processing of transactions and providing support across branches nationwide.

You'll support digital tools adoption and assist customers with enrollment, payments, and after-sales processes while coordinating with agency sales and marketing