Customer Experience & Billing Specialist

XMC BPO Manila; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO firm in Cebu City is seeking an individual to handle customer service inquiries through inbound calls and chats. The role involves answering questions about billing, processing payments, and promoting services. Candidates should possess strong communication skills and experience in customer service is preferred. This position offers the chance to work in a dynamic environment with performance metrics to meet.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills.

Responsibilities

• Handle inbound customer calls or chats with professionalism.
• Explain bills and resolve questions around balances.
• Process credit card payments.

Job description

A leading BPO firm in Cebu City is seeking an individual to handle customer service inquiries through inbound calls and chats. The role involves answering questions about billing, processing payments, and promoting services. Candidates should possess strong communication skills and experience in customer service is preferred. This position offers the chance to work in a dynamic environment with performance metrics to meet.