BPO Customer Care Specialist – Cebu

Dynamic Talent Solutions; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Employee Recognition Program

Health Insurance

Paid Holidays

Work from Home

Job summary

A recruitment firm in Cebu City is seeking candidates for a full-time customer service role. Applicants should have at least 6 months of BPO experience or relevant schooling combined with significant experience. Responsibilities include ensuring call quality and customer satisfaction while working on a shifting schedule. The position offers various incentives and benefits, including health insurance and performance bonuses.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school/senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.

Responsibilities

• Primarily responsible for providing customer service support.
• Ensure call quality and quantitative standards are met.
• Resolve customer care needs in a timely fashion.

Skills

English Language

Customer Service

Problem Solving

Team Player

Education

High School Graduate

College Graduate

Job description

A recruitment firm in Cebu City is seeking candidates for a full-time customer service role. Applicants should have at least 6 months of BPO experience or relevant schooling combined with significant experience. Responsibilities include ensuring call quality and customer satisfaction while working on a shifting schedule. The position offers various incentives and benefits, including health insurance and performance bonuses.