Customer Experience Associate — Timely Solutions

ON Semiconductor; Carmona; On-site; PHP 279,000 - 391,000; Full time

Job summary

ON Semiconductor is seeking a customer service-oriented professional in Cavite, Philippines to interface with external customers and ensure timely processing of orders. The role emphasizes maintaining customer satisfaction and collaborating across departments to resolve inquiries and complaints.

The successful candidate will handle correspondence and requests independently, while adhering to company rules and protocols designed for exceptional service delivery.

Qualifications

• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups to ensure requests are handled properly and in a timely manner.
• Independently address correspondence and handle complaints and requests.

Skills

Customer service

Order processing

Communication

Job description

ON Semiconductor is seeking a customer service-oriented professional in Cavite, Philippines to interface with external customers and ensure timely processing of orders. The role emphasizes maintaining customer satisfaction and collaborating across departments to resolve inquiries and complaints.

The successful candidate will handle correspondence and requests independently, while adhering to company rules and protocols designed for exceptional service delivery.