Customer Experience Associate — On-site Cavite, 0–2 yrs

Metacom Careers; Cavite City; On-site; PHP 200,880 - 256,680; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is hiring for an on-site customer service role in Cavite City, Philippines. You will assist customers via phone, email, and chat, resolve inquiries, and maintain high satisfaction by delivering excellent service.

The position requires 0–2 years in customer service, a bachelor’s degree preferred, and strong English and interpersonal skills. Multitasking and teamwork are valued in this role.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in customer service or related role.
• Strong English language skills, customer service orientation, and interpersonal skills.
• Excellent communication and people skills.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and processes for future reference.
• Collaborate with team members to improve service delivery.

Skills

English proficiency

Customer service orientation

Interpersonal skills

Education

Bachelor’s degree (relevant field)

Job description

Metacom Careers is hiring for an on-site customer service role in Cavite City, Philippines. You will assist customers via phone, email, and chat, resolve inquiries, and maintain high satisfaction by delivering excellent service.

The position requires 0–2 years in customer service, a bachelor’s degree preferred, and strong English and interpersonal skills. Multitasking and teamwork are valued in this role.