Associate Customer Service Representative

onsemi; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

onsemi is seeking a Customer Service Specialist in Metro Manila to act as the primary interface to external customers and manage order processing with high satisfaction.

You will collaborate with internal teams, handle correspondence and complaints, and ensure adherence to customer service rules and protocols while supporting sales and logistics teams.

Qualifications

• Bachelor’s degree in business management or engineering-related field.
• Knowledge of basic semiconductor processes is advantageous.
• Willing to work rotating shifts (12:00pm–9:00pm and 9:00pm–6:00am).
• Maintain a positive, empathetic, and professional attitude toward customers.
• Strong written and spoken English skills.

Responsibilities

• Provide tactical support for Sales and Marketing teams.
• Lead operational excellence through standardization of services and tools.
• Manage multiple stakeholder relationships to meet day-to-day and long-term needs.
• Collaborate with regional counterparts to support business activities.
• Ensure customer satisfaction in order management to maximize revenue.

Skills

Empathetic communication

Problem solving

Analytical thinking

Negotiation skills

English proficiency

Education

Bachelor’s Degree in Business Management

Engineering-related coursework

Tools

Salesforce CRM

Job description

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Job Description

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols

Qualifications

• Bachelor’s Degree in Business Management and or any Engineering related course.
• Knowledge on basic semiconductor processes and terminologies is an advantage.
• Willing to work on rotating shift schedule (12:00pm-9:00pm and 9:00pm-6:00am).
• Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
• Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
• Knowledge in Salesforce CRM tool is an advantage.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About The Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.