Front Desk & Tenant Experience Specialist

Smartpark Systems Solutions, Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service solutions provider in Metro Manila is seeking a Customer Experience Associate to manage front desk operations and provide exceptional service to clients and tenants. The ideal candidate will have 1-2 years of experience in a similar role, strong communication skills, and a customer-first mindset. Responsibilities include handling calls, managing tenant inquiries, and ensuring compliance with company policies. This role may require flexibility with shifts, including graveyard hours.

Qualifications

• 1–2 years of experience in front office or admin support.
• Detail-oriented and organized with the ability to multitask.
• Flexible to shifting schedules including graveyard.

Responsibilities

• Manage reception/front desk operations and handle calls.
• Provide support to tenants and clients by addressing concerns.
• Oversee office cleanliness and perform regular walkthroughs.

Skills

Communication skills

Customer service mindset

Organizational skills

Multitasking ability

Tools

MS Office Suite

Job description

A leading service solutions provider in Metro Manila is seeking a Customer Experience Associate to manage front desk operations and provide exceptional service to clients and tenants. The ideal candidate will have 1-2 years of experience in a similar role, strong communication skills, and a customer-first mindset. Responsibilities include handling calls, managing tenant inquiries, and ensuring compliance with company policies. This role may require flexibility with shifts, including graveyard hours.