Customer Support Specialist | Financial Technology Account

Cognizant Softvision; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Cognizant is seeking a dedicated Customer Support Associate in the Philippines to help clients across Financial Services, Banking, FinTech, and Technical Support accounts. You will assist customers through phone, email, and chat, troubleshoot issues, and ensure timely resolution.

Ideal candidates have at least 18 months of BPO experience, a minimum two years of college with no back subjects, strong English communication, and a commitment to delivering excellent service while meeting performance

Qualifications

• At least 18 months in BPO or call center environments.
• Strong English communication skills.
• Experience handling financial services, banking, FinTech, or technical support accounts preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot account and system-related issues
• Deliver excellent customer service and meet productivity, quality, and customer satisfaction metrics
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

BPO experience

English communication

Customer service

Troubleshooting

Education

Some college or equivalent

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Requirements

• Completed at least 2 years in college with no back subjects
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Strong English communication skills
• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support
• Financial Services Customer Support
• FinTech Support
• Help Desk Support
• Technical Troubleshooting
• Customer Service Operations

Why Cognizant

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Grow Your Career With a Global Leader

Join Cognizant and support innovative Financial Technology solutions while building a successful long-term career.