Customer Experience Associate

Dempsey Resource Management Inc.; Ilocos Norte; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a customer service professional to provide outstanding support to clients via phone, email, and chat. The role involves resolving inquiries and complaints promptly, maintaining precise records, and assisting with orders and requests.

Candidates should have a business or marketing degree, 1-3 years of customer service experience, and strong communication and interpersonal skills. Field work is required, with locations in Angeles or Imus Cavite.

Qualifications

• Bachelor’s degree in Business or Marketing required.
• Excellent verbal and written communication abilities.
• Strong interpersonal and problem-solving skills.
• Proficient with customer service software and tools.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints timely and effectively.
• Maintain accurate records of interactions and transactions.
• Assist with processing of orders, forms, and requests.
• Collaborate with team to improve service processes and strategies.

Skills

Communication skills

Interpersonal skills

Customer service software

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

Dempsey Resource Management Inc. is seeking a customer service professional to provide outstanding support to clients via phone, email, and chat. The role involves resolving inquiries and complaints promptly, maintaining precise records, and assisting with orders and requests.

Candidates should have a business or marketing degree, 1-3 years of customer service experience, and strong communication and interpersonal skills. Field work is required, with locations in Angeles or Imus Cavite.