Customer Service Clerk

Dempsey Resource Management Inc.; Ilocos Norte; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a customer service professional to provide outstanding support to clients via phone, email, and chat. The role involves resolving inquiries and complaints promptly, maintaining precise records, and assisting with orders and requests.

Candidates should have a business or marketing degree, 1-3 years of customer service experience, and strong communication and interpersonal skills. Field work is required, with locations in Angeles or Imus Cavite.

Qualifications

• Bachelor’s degree in Business or Marketing required.
• Excellent verbal and written communication abilities.
• Strong interpersonal and problem-solving skills.
• Proficient with customer service software and tools.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints timely and effectively.
• Maintain accurate records of interactions and transactions.
• Assist with processing of orders, forms, and requests.
• Collaborate with team to improve service processes and strategies.

Skills

Communication skills

Interpersonal skills

Customer service software

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Assist with the processing of orders, forms, applications, and requests.
• Collaborate with team members to improve customer service processes and strategies.

Requirements

• Bachelor’s degree in a Business or Marketing graduate
• Can do field work
• 1-3 years of customer service experience
• Strong communication and interpersonal skills
• Proficiency in customer service software and tools

Location: Angeles or Imus Cavite