Customer Experience Associate | Fintech Support & Growth

Dempsey Resource Management Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Job summary

Dempsey Resource Management Inc. is seeking a Customer Service Associate in Pasig, Philippines. The role requires a Bachelor’s degree, with responsibilities including addressing customer needs, supporting via various channels, troubleshooting issues, and maintaining accurate records. Candidates should possess strong communication and analytical skills, with experience in customer support preferred. This is a full-time on-site position offering a performance bonus and opportunities for mentoring junior team members.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in customer support or a similar role preferred.
• Strong communication and analytical skills are essential.

Responsibilities

• Address customer needs and deliver a positive support experience.
• Support customers via email, chat, and phone.
• Troubleshoot, track, and document customer issues.

Skills

Communication skills

Analytical skills

Problem-solving skills

Multitasking ability

CRM familiarity

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Dempsey Resource Management Inc. is seeking a Customer Service Associate in Pasig, Philippines. The role requires a Bachelor’s degree, with responsibilities including addressing customer needs, supporting via various channels, troubleshooting issues, and maintaining accurate records. Candidates should possess strong communication and analytical skills, with experience in customer support preferred. This is a full-time on-site position offering a performance bonus and opportunities for mentoring junior team members.