Senior CSR, Product Support (Mid Shift)

Prattwhitney; Quilo; On-site; PHP 420,000 - 600,000; Full time

Job summary

Pratt & Whitney in the Philippines is seeking a detail-oriented professional to manage Seating Product Support orders. You will be the primary customer contact for order status, verify details, and enter or update sales orders in the ERP system while maintaining workflows in CMP.

You will collaborate with Supply Chain, Logistics and Customer Managers, generate reports, lead status reviews, and strive to meet KPI targets while complying with EHS standards.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Skills

Strong communication

Collaboration

Organizational skills

Problem-solving

Detail-oriented

Multitasking

Education

Bachelor's degree or 6 years of equivalent experience

Tools

Microsoft Excel

E1 ERP system

Job description

Date Posted: 2026-09-03 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Onsite At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.