Analyst, Service Contract & Warranty

Prattwhitney; Tanauan; On-site; PHP 391,000 - 580,000; Full time

Job summary

RTX in the Philippines (Tanauan, Batangas) is seeking a Customer Order Specialist to manage orders, RFQs and customer expectations on-site during the mid shift from 2:30 PM to 11:00 PM. The role requires strong communication, data analysis and SAP knowledge, with experience in a manufacturing environment and process-improvement background.

Applicants should have a Bachelor’s degree or 6 years of relevant experience, and be proficient in MS Office; Six Sigma and VBA are a plus.

Qualifications

• Bachelor’s degree or 6 years of relevant experience.
• Experience resolving customer complaints.
• Proficient in MS Excel, PowerPoint, Word.
• Strong numerical, written and verbal communication.
• SAP knowledge.
• Experience working in a manufacturing set up.
• ACE, Six Sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsibilities

• Communicate effectively with customers.
• Process customer orders and RFQs per terms.
• Coordinate with internal departments across the organization.
• Ensure flow-downs to supply chain, shipping, quality, etc.
• Assist with customer delivery status inquiries.
• Support timely payment from customers.
• Participate in continuous improvement initiatives.
• Adhere to EH&S practices and standards.
• Non-traditional hours may be required; onsite shift 2:30 PM–11:00 PM.

Skills

Customer communication

Data analysis

Verbal communication

Numerical skills

Education

Bachelor’s degree

Tools

SAP knowledge

Six Sigma

VBA

Job description

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview of Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick; earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM onsite.

Qualifications

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.