Analyst Customer Service

Collins Aerospace; Tanauan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Collins Aerospace is seeking a onsite professional in the Philippines to manage customer orders, RFQs, and cross-functional communications. The role requires strong data interpretation, problem resolution, and a proactive approach to ensuring contractual compliance.

Ideal candidates will have a degree or equivalent experience, proficiency in MS Office and SAP, and experience in manufacturing environments. This position operates on a mid shift, with potential non-traditional hours as needed.

Qualifications

• Bachelor’s degree or 6 years of relevant experience.
• Experience resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsibilities

• Communicate effectively with customers and digest large amounts of data quickly.
• Process customer orders, RFQs and expectations per contract terms.
• Coordinate with multiple internal departments.
• Ensure timely flow-downs to supply chain, shipping, quality, etc.
• Manage contracts and respond to delivery status inquiries.
• Assist with timely customer payments.
• Participate in continuous improvement initiatives.
• Maintain ownership of assigned responsibilities.
• Train and develop others in areas of expertise.
• Non-traditional working hours may be required.
• Work schedule: Mid shift 2:30 PM to 11:00 PM.

Skills

Customer communication

Problem resolution

Numerical reasoning

Verbal communication

Written communication

Education

Bachelor’s degree or 6 years of relevant experience

Tools

MS Excel

PowerPoint

Word

SAP

VBA

Job description

Job Description:

Date Posted:

2026-09-04

Country:

Philippines

Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview Of Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise.
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM

Qualifications:

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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