Customer Experience Ambassador (Naga)

Globe Telecom, Inc.; Naga; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Experience Ambassador to support customers in using digital channels. The role involves assisting with sales and service needs, processing transactions, and ensuring customer satisfaction.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of customer-facing experience. Candidates should be comfortable with shifts including weekends and holidays, and possess strong communication and problem-solving skills.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing roles.
• Willingness to work various shifts including weekends and holidays.
• Basic technical proficiency with CRM tools and POS systems.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assist customers in using digital channels.
• Attend to sales and service needs.
• Approve and process sales and services transactions.
• Process payments for bills and purchases.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Problem Solving

Digital Literacy

Education

Bachelor's Degree

Tools

CRM Tools

POS Systems

Job description

## Customer Experience Ambassador (Naga)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000015804At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**"Customer Service, Digital, Sales Experience, and Inventory Management "**JOIN OUR TALENT COMMUNITY!** **Job Responsibilities:** - Assists customers’ journey in using digital channels via face to face digital user assistance or education - Attends to sales and service needs of customers - Approves and processes sales and services applications and transactions in the system - Processes payment for bills, purchases, and other transactions **Job Qualifications:** - Bachelor's Degree Holder (Graduate) - Preferably with 3-5 years of experience in sales and customer-facing role; - Willing to work in a variety of shifts including weekends and holidays; - Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms); - Strong interpersonal, communication, and active listening skills; - Proficiency in problem solving \*Manpower backfill/Replacement**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.