Customer Experience Ambassador (Batangas)

Globe Telecom, Inc.; Batangas City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Batangas City. The role involves assisting customers with digital channels, managing sales and service needs, and processing transactions. Candidates should hold a bachelor's degree and possess 3-5 years of retail and customer experience. This position requires flexibility for various shifts and strong interpersonal skills.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing role.
• Willing to work in various shifts including weekends and holidays.
• Basic technical proficiency with online platforms.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assist customers in using digital channels through education.
• Attend to sales and service needs of customers.
• Approve and process sales and service applications.
• Process payments for bills and purchases.

Skills

Customer Service

Digital Skills

Sales Experience

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM Tools

POS Systems

Job description

Customer Experience Ambassador (Batangas) page is loaded## Customer Experience Ambassador (Batangas)time type: Full timeposted on: Posted Todayjob requisition id: R0000015800At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**"Customer Service, Digital, Sales Experience, and Inventory Management "**JOIN OUR TALENT COMMUNITY!** **Job Responsibilities:** - Assists customers’ journey in using digital channels via face to face digital user assistance or education - Attends to sales and service needs of customers - Approves and processes sales and services applications and transactions in the system - Processes payment for bills, purchases, and other transactions **Job Qualifications:** - Bachelor's Degree Holder (Graduate) - Preferably with 3-5 years of experience in sales and customer-facing role; - Willing to work in a variety of shifts including weekends and holidays; - Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms); - Strong interpersonal, communication, and active listening skills; - Proficiency in problem solving \*Manpower backfill/Replacement**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.Purpose*In everything we do, we treat people right to create a Globe of Good.*Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.*Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.*