Customer Experience Ambassador (Manila)

Globe Telecom, Inc.; Manila; On-site; PHP 245,520 - 334,800; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Experience Ambassador in Metro Manila who will assist customers in using digital channels via face-to-face assistance and education. Responsibilities include managing sales transactions, processing payments, and delivering excellent customer service.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of experience in a sales or customer-facing role. Strong communication, problem-solving skills, and willingness to work flexible shifts are essential for this position.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency (e.g., CRM tools, POS systems).
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels via face-to-face assistance.
• Attends to sales and service needs of customers.
• Approves and processes sales and service applications in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

## Customer Experience Ambassador (Metro Manila)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000015404At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Customer Service, Digital, Sales Experience, and Inventory Management**JOIN OUR TALENT COMMUNITY!** **Job Responsibilities:** - Assists customers’ journey in using digital channels via face to face digital user assistance or education -Attends to sales and service needs of customers -Approves and processes sales and services applications and transactions in the system -Processes payment for bills, purchases, and other transactions **Job Qualifications:** -Bachelor's Degree Holder (Graduate) -Preferably with 3-5 years of experience in sales and customer-facing role; -Willing to work in a variety of shifts including weekends and holidays; -Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms); -Strong interpersonal, communication, and active listening skills; -Proficiency in problem solving \*Manpower backfill/Replacement**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.