Customer Experience Ambassador (Gen San)

Globe Telecom, Inc.; General Santos; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Experience Ambassador in General Santos to assist customers' digital journey. You will be responsible for addressing sales and service needs, processing transactions, and enhancing customer interaction.

The ideal candidate should possess a Bachelor's degree and have 3-5 years of relevant experience. Strong interpersonal skills and proficiency in CRM tools are required. The role includes various shifts, including weekends.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts.

Responsibilities

• Assist customers in using digital channels.
• Attend to sales and service needs of customers.
• Process sales and services applications.

Skills

Customer Service

Sales Experience

Digital Channels

Interpersonal Skills

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

## Customer Experience Ambassador (Gen San)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000015813At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**"Customer Service, Digital, Sales Experience, and Inventory Management "**JOIN OUR TALENT COMMUNITY!** **Job Responsibilities:** - Assists customers’ journey in using digital channels via face to face digital user assistance or education - Attends to sales and service needs of customers - Approves and processes sales and services applications and transactions in the system - Processes payment for bills, purchases, and other transactions **Job Qualifications:** - Bachelor's Degree Holder (Graduate) - Preferably with 3-5 years of experience in sales and customer-facing role; - Willing to work in a variety of shifts including weekends and holidays; - Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms); - Strong interpersonal, communication, and active listening skills; - Proficiency in problem solving \*Manpower backfill/Replacement**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.