Customer Experience Agent - Fort

Alorica Inc.; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Alorica Inc. in Manila seeks a customer service oriented Brand representative to handle inbound calls and resolve inquiries with accurate information, while documenting records and upholding brand standards.

Ideal candidates have 1–2 years of telephone-based customer service, strong listening and communication skills, PC proficiency, attention to detail, and the energy to assist customers and teammates in a fast-paced environment. Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1–2 years of telephone-based customer service experience.
• Strong listening, communication, and problem-solving skills.
• PC proficiency and attention to detail.

Responsibilities

• Handle inbound customer calls.
• Provide prompt, accurate information.
• Document and update records in systems.
• Understand programs, systems, and procedures.
• Generate fees and upsell where possible.
• Represent the brand to customers.

Skills

Telephone experience

Analytical thinking

Problem solving

PC proficiency

Attention to detail

Interpersonal skills

Active listening

Multi-tasking

Communication skills

Positive attitude

Adaptability

Education

High School Diploma or equivalent

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.