Customer Experience Agent - Cebu (On-site, Entry Level)

TREG Outsourcing; Cebu City; On-site; PHP 200,880 - 312,480; Full time

Job summary

TREG Outsourcing in Cebu IT Park, Cebu City, is seeking an entry-level Customer Service Associate to support clients via phone, email, and chat. No prior experience required; a High School Diploma is accepted. You will engage with customers, document interactions, and work with a team to enhance service quality.

Excellent English and strong customer service skills are essential. The role emphasizes multitasking, timely updates, and maintaining a positive rapport to drive customer satisfaction.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: Entry level (0–2 years).
• Skills and competencies: Strong proficiency in English; Excellent customer service skills.
• Qualities and traits: Effective communication skills; Ability to work in a team-oriented environment.
• Responsibilities and duties: Ability to handle multiple tasks effectively while providing timely updates to customers.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information to ensure satisfaction.
• Document and manage customer interactions in the company’s database.
• Collaborate with team members to enhance service delivery and resolve issues.
• Maintain a positive attitude and build rapport with customers to foster loyalty.

Skills

Strong English

Excellent customer service

Effective communication

Teamwork

Education

High School Diploma

Job description

TREG Outsourcing in Cebu IT Park, Cebu City, is seeking an entry-level Customer Service Associate to support clients via phone, email, and chat. No prior experience required; a High School Diploma is accepted. You will engage with customers, document interactions, and work with a team to enhance service quality.

Excellent English and strong customer service skills are essential. The role emphasizes multitasking, timely updates, and maintaining a positive rapport to drive customer satisfaction.