Non-Voice Customer Support Specialist — Cebu (On-site)

TREG Outsourcing; Cebu City; On-site; PHP 167,400 - 234,360; Full time

Benefits offered by this job

Employee of the Month Award

HMO Health & Wellness

Job summary

TREG Outsourcing is seeking an on-site Cebu-based Customer Service Agent with 0–2 years of experience. The role emphasizes non-voice support, clear English communication, and a customer-centric mindset. Training and facilities are provided at Cebu IT Park.

Responsibilities include handling inquiries, providing product information and order updates, and working with the team to improve service quality. Candidates should be prepared to collaborate effectively in a fast-paced environment.

Qualifications

• Educational qualification: high school diploma or equivalent.
• Experience: 0–2 years in customer service or related field.
• Skills: proficient in English language with strong communication skills.
• Ability to solve problems and maintain a customer-centric approach.

Responsibilities

• Respond to customer inquiries and provide excellent service through non-voice channels.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide feedback on customer trends and issues to enhance overall service quality.

Skills

English proficiency

Strong communication

Problem solving

Customer-centric mindset

Education

High school diploma or equivalent

Job description

TREG Outsourcing is seeking an on-site Cebu-based Customer Service Agent with 0–2 years of experience. The role emphasizes non-voice support, clear English communication, and a customer-centric mindset. Training and facilities are provided at Cebu IT Park.

Responsibilities include handling inquiries, providing product information and order updates, and working with the team to improve service quality. Candidates should be prepared to collaborate effectively in a fast-paced environment.