Onsite Inbound Customer Care Representative

PrimeSync Solutions; Angeles; On-site; PHP 279,000 - 391,000; Full time

Job summary

PrimeSync Solutions is seeking an Onsite Inbound Customer Care Representative in Clark, Pampanga, Philippines. You will be the first point of contact, handling inbound inquiries, providing timely assistance, and ensuring a positive customer experience.

The role requires at least 2 years in customer service, excellent communication, and strong problem-solving abilities. This onsite position offers opportunities for growth within a fast-growing BPO environment.

Qualifications

• At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle inbound customer inquiries via phone.
• Provide timely and accurate assistance to resolve customer issues and concerns.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with team members and other departments to ensure prompt resolution of customer issues.
• Document customer interactions and feedback for continuous improvement.

Skills

Customer service experience

Communication skills

Multitasking

Problem solving

Job description

Onsite Inbound Customer Care Representative

About the job Onsite Inbound Customer Care Representative

Note: This position is only open to candidates from the Philippines.

Are you ready to be part of something big? Join our fast-growing BPO company in Clark, Pampanga, and become a pioneer member of our exceptional team!

Who We Are:

We are a dynamic and rapidly expanding BPO company, committed to delivering top-notch customer service solutions. As we continue to grow, we are seeking talented individuals who are passionate about customer care and ready to make a difference.

Position Overview:

As an Inbound Customer Care Representative, you will be the first point of contact for our valued customers, providing assistance, resolving inquiries, and ensuring an exceptional customer experience. This role is based onsite in Clark, Pampanga, and offers an exciting opportunity to be part of our pioneer batch in this location.

Responsibilities:

Handle inbound customer inquiries via phone.

Provide timely and accurate assistance to resolve customer issues and concerns.

Maintain a high level of professionalism and empathy in all customer interactions.

Collaborate with team members and other departments to ensure prompt resolution of customer issues.

Document customer interactions and feedback for continuous improvement.

Requirements:

At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.

Excellent communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong problem-solving abilities and attention to detail.

Willingness to work onsite in Clark, Pampanga, Philippines.

Why Join Us:

Be part of a pioneer team in our Clark, Pampanga site.

Opportunities for career growth and advancement.

Competitive salary and benefits package.

Dynamic and supportive work environment.

Make a positive impact by delivering exceptional customer service.