Pioneer Onsite Inbound CSR — Clark, Philippines

PrimeSync Solutions; Angeles; On-site; PHP 279,000 - 391,000; Full time

Job summary

PrimeSync Solutions is seeking an Onsite Inbound Customer Care Representative in Clark, Pampanga, Philippines. You will be the first point of contact, handling inbound inquiries, providing timely assistance, and ensuring a positive customer experience.

The role requires at least 2 years in customer service, excellent communication, and strong problem-solving abilities. This onsite position offers opportunities for growth within a fast-growing BPO environment.

Qualifications

• At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle inbound customer inquiries via phone.
• Provide timely and accurate assistance to resolve customer issues and concerns.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with team members and other departments to ensure prompt resolution of customer issues.
• Document customer interactions and feedback for continuous improvement.

Skills

Customer service experience

Communication skills

Multitasking

Problem solving

Job description

PrimeSync Solutions is seeking an Onsite Inbound Customer Care Representative in Clark, Pampanga, Philippines. You will be the first point of contact, handling inbound inquiries, providing timely assistance, and ensuring a positive customer experience.

The role requires at least 2 years in customer service, excellent communication, and strong problem-solving abilities. This onsite position offers opportunities for growth within a fast-growing BPO environment.