Client Advocate & Solutions Specialist (CSR)

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 246,000 - 357,000; Full time

Job summary

INFOSYS BPM LIMITED Philippine Branch is seeking a customer service professional to assist clients via calls and, when needed, email or chat. You will resolve inquiries in a call center environment, provide servicing options, and act as an ambassador for our core values.

The role requires 18 months of relevant experience, excellent English communication, and the ability to multi-task with strong problem-solving skills.

Qualifications

• Excellent communication in English (speaking, writing, reading).
• 18 months relevant BPO/customer service experience required or preferred.
• Able to multi-task and handle high volume of calls/cases.
• Strong problem-solving skills and ability to provide options.
• Solid keyboarding skills and proficiency with standard software.

Responsibilities

• Assist customers via calls (and may include email/chats) and resolve queries as per SOPs.
• Deliver personalized service and provide servicing options in a call center environment.
• Handle inquiries from Financial Representatives and clients on basic to intermediate level calls.
• Research and determine root causes for complex problems and deviations from procedures.
• Take ownership of calls, de-escalate issues, and guide clients through complex inquiries.
• Advocate for clients and partner with Financial Representatives to meet needs.
• Promote website and self-service tools and explain risks and implications of transactions.
• Understand system connections to processes and drive continuous improvement.
• Maintain confidentiality and privacy in all transactions.
• Adapt to shifting schedules, weekend work, and holiday coverage.

Skills

Excellent communication

English fluency

Multi-tasking

Problem solving

Keyboarding skills

Education

Any degree or undergraduate with compensatory BPO experience

Tools

Common software proficiency

Job description

INFOSYS BPM LIMITED Philippine Branch is seeking a customer service professional to assist clients via calls and, when needed, email or chat. You will resolve inquiries in a call center environment, provide servicing options, and act as an ambassador for our core values.

The role requires 18 months of relevant experience, excellent English communication, and the ability to multi-task with strong problem-solving skills.