Customer Support Specialist | Full-Time, Flexible Hours

Concentrix Philippines; Davao City; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Salary up to 20,000 PHP/mo

Health insurance

Training program

Career growth

Flexible schedule

Bonuses for targets

Team environment

Professional development

Employee discounts

Job summary

Concentrix Philippines is hiring a Customer Support Representative at our Davao site for a full-time role. You will be the voice of our clients, delivering friendly assistance and resolving inquiries across phone, email, and chat.

You will handle account management and billing questions, document interactions, and escalate complex issues while maintaining high service standards. We offer training, growth opportunities, health insurance, and flexible scheduling.

Qualifications

• High school diploma or equivalent required; college education advantageous.
• Excellent English communication skills (written and verbal).
• Strong customer service orientation with a genuine desire to help.
• Active listening and patient, professional demeanor under pressure.
• Ability to multitask and manage time in a fast-paced environment.
• Good problem-solving skills and initiative.
• Proficiency with computer systems and company software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with professionalism.
• Provide accurate information and resolve issues while maintaining quality standards.
• Process customer requests including account management and billing inquiries.
• Document all interactions accurately in the system for QA and tracking.
• Identify and escalate complex issues to appropriate teams.

Skills

Communication

Customer service

Active listening

Multitasking

Problem solving

Technical navigation

Attendance/punctuality

Team player

Education

High school diploma

College education advantageous

Job description

Concentrix Philippines is hiring a Customer Support Representative at our Davao site for a full-time role. You will be the voice of our clients, delivering friendly assistance and resolving inquiries across phone, email, and chat.

You will handle account management and billing questions, document interactions, and escalate complex issues while maintaining high service standards. We offer training, growth opportunities, health insurance, and flexible scheduling.