Impactful Multichannel Customer Service Advisor

Concentrix Philippines; Mactan; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Supportive team

Health benefits

Work-life balance

Ongoing development

Dynamic culture

Job summary

Concentrix Philippines is hiring a Customer Service Advisor in Cebu Mactan for a full-time role to deliver outstanding customer support across multiple channels. You will be the voice of our clients, handling inquiries with efficiency, empathy, and professionalism.

The role emphasizes meeting KPIs, collaboration with teammates, and following standard procedures while maintaining quality. A high school diploma and strong English communication are preferred, with training provided and

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written English communication.
• Ability to listen, understand customer needs, and resolve inquiries.
• Proficient with computer systems and multitasking.
• Willingness to work flexible shifts, including evenings, weekends or holidays.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, or other channels.
• Provide accurate, timely, and empathetic responses to customer questions and concerns.
• Document customer interactions and maintain detailed records in our systems.
• Follow established protocols and procedures whilst maintaining service quality standards.
• Resolve customer issues efficiently and escalate complex matters when necessary.
• Maintain a professional demeanor and positive attitude in all customer interactions.
• Meet or exceed key performance indicators including response times, call quality, and customer satisfaction ratings.
• Collaborate with team members to share knowledge and support one another.
• Comply with company policies, procedures, and relevant regulations.

Skills

English communication

Customer service mindset

Problem solving

Attention to detail

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Concentrix Philippines is hiring a Customer Service Advisor in Cebu Mactan for a full-time role to deliver outstanding customer support across multiple channels. You will be the voice of our clients, handling inquiries with efficiency, empathy, and professionalism.

The role emphasizes meeting KPIs, collaboration with teammates, and following standard procedures while maintaining quality. A high school diploma and strong English communication are preferred, with training provided and