Customer Engagement Agent (On-Site, Batangas)

Linkserve Solutions BPO Inc.; Batangas City; Hybrid; PHP 173,000 - 201,000; Full time

Benefits offered by this job

Health benefits

Leaves and holidays

Bonuses and incentives

Regularization opportunities

Job summary

Linkserve Solutions BPO Inc. is hiring a Call Center Agent for an on-site or hybrid role in Batangas City. You will handle outbound and inbound calls, manage CRM and reports, and respond to emails while meeting SLA targets.

Candidates should have excellent English, at least 40 WPM, and the ability to multitask under pressure. Fresh graduates are welcome to apply and compensation includes base salary plus benefits and incentives.

Qualifications

• Willing to work on-site in Batangas City.
• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer-oriented with ability to adapt to different personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

Responsibilities

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Skills

Excellent English

Typing speed 40 WPM

Time management

Customer orientation

Multitasking

Under pressure performance

Intelligence

Fresh graduates welcome

Tools

CRM software

Microsoft Office

Google Drive

Job description

Linkserve Solutions BPO Inc. is hiring a Call Center Agent for an on-site or hybrid role in Batangas City. You will handle outbound and inbound calls, manage CRM and reports, and respond to emails while meeting SLA targets.

Candidates should have excellent English, at least 40 WPM, and the ability to multitask under pressure. Fresh graduates are welcome to apply and compensation includes base salary plus benefits and incentives.