On-Site Call Center Agent (Entry Level)

Bpo Hiring; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Bpo Hiring is seeking a dedicated Call Center Agent to join our on-site team in Metro Manila. You will handle customer inquiries, provide information on products and services, and strive to deliver a positive experience for every customer.

Your role includes managing calls, updating records, resolving issues promptly, and following company scripts and standards to ensure quality service. This position is based on site and offers opportunities to grow with the team.

Qualifications

• Customer-focused Call Center Agent role handling inquiries and providing information about products/services.
• Resolve customer concerns promptly and accurately while maintaining professionalism.
• Keep records updated and document customer interactions.
• Adhere to company policies, scripts, and performance standards.

Responsibilities

• Handle incoming calls with professionalism and courtesy.
• Assist customers by providing product and service details.
• Address and resolve issues promptly and accurately.
• Handle account updates, service requests, and related transactions.

Skills

Communication skills

Computer literacy

Education

High School or Senior High School

Job description

Bpo Hiring is seeking a dedicated Call Center Agent to join our on-site team in Metro Manila. You will handle customer inquiries, provide information on products and services, and strive to deliver a positive experience for every customer.

Your role includes managing calls, updating records, resolving issues promptly, and following company scripts and standards to ensure quality service. This position is based on site and offers opportunities to grow with the team.