CUSTOMER DEVELOPMENT SUPERVISOR (REGION 2)

RAM Food Products Inc.; Tuguegarao; On-site; PHP 480,000 - 760,000; Full time

Job summary

RAM Food Products Inc. in the Philippines is seeking a Customer Development Supervisor (CDS) to lead customer acquisition and retention strategies, drive sales growth, and oversee a team of sales representatives.

The CDS will build long-term partnerships with key accounts and ensure excellent service while aligning with company goals. Reporting to the sales leadership, you will develop strategic customer development plans, monitor performance, and collaborate with marketing and product teams to

Qualifications

• Bachelor's degree in business administration, Marketing, or related field.
• 3–5 years of sales or customer development experience (FMCG preferred).
• Proven track record of meeting or exceeding sales targets.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office and CRM tools.

Responsibilities

• Develop and execute sales strategies to increase market share and product penetration.
• Supervise and support a team of sales representatives to hit targets.
• Build and maintain strong relationships with existing customers.
• Identify new business opportunities and convert leads to customers.
• Monitor sales performance, report findings, and provide data-driven insights.
• Collaborate with marketing and product teams to align promotions with product strategy.
• Negotiate pricing, contracts, and sales terms in line with policies.
• Conduct regular customer visits and field work to assess needs and competition.
• Train and mentor junior sales staff to improve performance.

Skills

Leadership

Sales experience

Customer development

Negotiation

Communication

CRM tools

MS Office

Education

Bachelor's degree in business administration, Marketing, or related field

Tools

CRM software

Job description

Purpose of the position:

The Customer Development Supervisor (CDS) is responsible for leading and executing customer acquisition and retention strategies to achieve sales targets and grow market share. This role focuses on building long-term partnerships with key accounts, ensuring excellent customer service, and supervising a team of sales representatives. The CDS is expected to drive sales growth by developing and implementing strategic customer development plans aligned with the company's goals.

Key responsibilities:

Develop and implement sales strategies to increase product penetration and market share within assigned territories or key accounts.

• Supervise and support a team of sales representatives in achieving individual and team targets.

• Build and maintain strong relationships with existing customers, ensuring a high level of customer satisfaction and loyalty.

• Identify and develop new business opportunities, including prospecting new clients and converting leads to active customers.

• Monitor sales performance, prepare regular reports, and provide data-driven insights to management.

• Collaborate with the marketing and product development teams to align promotional efforts and customer feedback with product strategies.

• Negotiate pricing, contracts, and terms of sales agreements in compliance with company policies.

• Conduct regular customer visits and fieldwork to understand market needs, competitor activities, and customer preferences.

• Resolve customer complaints and issues promptly and effectively.

• Train and mentor junior sales team members to improve their performance and product knowledge.

Qualifications, knowledge, skills required:

• Bachelor's degree in business administration, Marketing, or any related field.

• At least 3-5 years of experience in sales or customer development, preferably in the FMCG industry.

• Proven track record of meeting or exceeding sales targets.

• Strong leadership and people management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in MS Office and CRM tools.

• Willing to be assigned in Iloilo.