CUSTOMER DEVELOPMENT SUPERVISOR (ILOILO)

RAM Food Products Inc.; Iloilo City; On-site; PHP 450,000 - 750,000; Full time

Job summary

RAM Food Products Inc. in Iloilo is seeking a Customer Development Supervisor to drive sales growth by leading customer acquisition and retention strategies, building strong partnerships with key accounts, and guiding a field-based sales team.

You will analyze market data, coordinate with marketing and product teams, negotiate contracts, and mentor junior staff to maintain high levels of service and achievement of targets.

Qualifications

• Bachelor’s degree in business administration, Marketing, or related field.
• 3–5 years of experience in sales or customer development in FMCG preferred.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office and CRM tools.
• Willing to be assigned in Iloilo.

Responsibilities

• Develop and implement sales strategies to increase product penetration and market share within assigned territories or key accounts.
• Supervise and support a team of sales representatives in achieving targets.
• Build and maintain strong relationships with existing customers, ensuring customer satisfaction and loyalty.
• Identify and develop new business opportunities, including prospecting new clients and converting leads to active customers.
• Monitor sales performance and provide data-driven insights to management.
• Collaborate with marketing and product development teams to align promotions with product strategies.
• Negotiate pricing, contracts, and terms of sales agreements in line with company policies.
• Conduct regular customer visits and fieldwork to understand market needs and competitor activities.
• Train and mentor junior sales team members to improve performance and product knowledge.

Skills

Leadership

Strategic selling

Communication

Negotiation

Customer relationships

Education

Bachelor’s degree in business administration/Marketing

Tools

MS Office

CRM tools

Job description

Purpose of the position:

The Customer Development Supervisor (CDS) is responsible for leading and executing customer acquisition and retention strategies to achieve sales targets and grow market share. This role focuses on building long-term partnerships with key accounts, ensuring excellent customer service, and supervising a team of sales representatives. The CDS is expected to drive sales growth by developing and implementing strategic customer development plans aligned with the company’s goals.

Key responsibilities:

• Develop and implement sales strategies to increase product penetration and market share within assigned territories or key accounts.




• Supervise and support a team of sales representatives in achieving individual and team targets.




• Build and maintain strong relationships with existing customers, ensuring a high level of customer satisfaction and loyalty.




• Identify and develop new business opportunities, including prospecting new clients and converting leads to active customers.




• Monitor sales performance, prepare regular reports, and provide data-driven insights to management.




• Collaborate with the marketing and product development teams to align promotional efforts and customer feedback with product strategies.




• Negotiate pricing, contracts, and terms of sales agreements in compliance with company policies.




• Conduct regular customer visits and fieldwork to understand market needs, competitor activities, and customer preferences.




• Resolve customer complaints and issues promptly and effectively.




• Train and mentor junior sales team members to improve their performance and product knowledge.

Qualifications, knowledge, skills required:

• Bachelor’s degree in business administration, Marketing, or any related field.




• At least 3-5 years of experience in sales or customer development, preferably in the FMCG industry.




• Proven track record of meeting or exceeding sales targets.




• Strong leadership and people management skills.




• Excellent communication, negotiation, and interpersonal skills.




• Proficient in MS Office and CRM tools.




• Willing to be assigned in Iloilo.