Customer Development Manager

Colgate-Palmolive Philippines Incorporated; Santiago; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Colgate-Palmolive Philippines Incorporated is seeking a Customer Development Manager to drive sales targets through strategic 5P execution at direct retail points. You will develop partnerships with CP/Direct retailers and service providers, negotiate with buyers, merchandisers, and store operations, and provide feedback to adapt competitive tactics.

The role emphasizes monitoring performance, cross-functional collaboration, and development of win-win business plans with customers, ensuring

Qualifications

• Bachelor’s degree in business or related field.
• At least 2 years of experience in Consumer Goods / key account customer management in FMCG.
• Strong drive to achieve results.
• Leadership and negotiation skills.
• Excellent verbal and written communication.
• Analytical ability and understanding of shoppers/categories.
• Strong field execution and customer/trade understanding.
• Proficient in MS Office and Google Suite.
• Ability to work under pressure within tight timelines.

Responsibilities

• Monitors sales and distribution performance; drives continuous improvement.
• Engages customers to build our brands through selling and negotiation.
• Regularly visits stores to identify areas of improvement.
• Collaborates cross-functionally on commercial strategies based on shopper/category insights.
• Leads 18-month rolling joint business plans at the SKu level, aligning with customer objectives.
• Monitors 5P activity compliance with agreements and tracks interim performance.
• Collects external environment data during promotions.
• Performs post-evaluation analyses and applies learnings to future strategy.

Skills

Customer management

2 years FMCG experience

Sales negotiation

Leadership

Communication skills

Analytical skills

MS Office / Google Suite

Education

Bachelor’s degree in Business or related field

Tools

MS Office

Google Suite

Job description

Role Summary:
The Customer Development Manager is responsible for achievement of Sales targets through excellence in the 5P's execution at the direct point of sale where planning CP/ Direct Retailers/ Service Providers activities is key. They must develop and support the partnership between CP/ Direct retailers Service Providers at the customer’s headquarters, at the store and regional level by nurturing contacts and negotiating with buyers, merchandisers, and Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

Responsibilities :

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, “win-win” business plans covering sales, volume, and profitability at PPG/SKU level, and incorporating customers’objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Required Qualifications :

• Bachelor’s Degree in any Business Course or related course
• Minimum of 2 years of experience in Consumer Goods/ Customer Management of key accounts in the FMCG industry
• Strong drive to achieve results
• Strong Leadership skills
• Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner
• Strong analytical skills
• Business-savvy, strong field execution and high-level of customer & trade understanding
• Able to work well under pressure & within limited time frame
• Active and results-driven, good negotiation skills and have a strong personality.
• Computer literate in MS Office and Google Suite
• Minimum supervision required

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