Customer Development Manager

Colgate-Palmolive Philippines Incorporated; Cebu City; In loco; PHP 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Colgate-Palmolive Philippines Incorporated is seeking a Customer Development Manager to drive sales targets through 5P execution at direct retail points. You will partner with CP/Direct retailers and service providers at customer HQ, stores, and regional levels, negotiating with buyers and store operations to ensure flawless in-store execution.

The role requires building strong customer relationships, delivering commercial strategies, and leading joint business plans for sales, volume, and

Competenze

• Bachelor’s degree in business or related field.
• Minimum 2 years of experience in Consumer Goods / Customer Management of key accounts in FMCG.
• Demonstrated drive to achieve results.
• Strong leadership and team-working skills.
• Excellent verbal and written communication; persuasive and clear.
• Strong analytical abilities and data interpretation.
• Business-savvy with deep understanding of field execution and customer trade.
• Ability to work well under pressure and within limited time frames.
• Strong negotiation and interpersonal skills.
• Proficiency in MS Office and Google Suite.

Mansioni

• Monitors sales and distribution performance and drives continuous improvement.
• Engages customers to build brands through alignment, selling and negotiation.
• Regularly visits stores to identify areas for improvement.
• Collaborates cross-functionally to deliver commercial strategies based on shopper insights.
• Develops 18-month rolling joint business plans at CP/SKU level with win-win objectives.
• Monitors 5P execution against agreements and tracks performance.
• Collects external environment data during promotions.
• Conducts post-evaluation analyses and explains variances.
• Derives insights from evaluations to inform future customer strategy.

Conoscenze

Strong drive to achieve results

Leadership

Verbal and written communication

Analytical skills

Customer & trade understanding

Ability to work under pressure

Negotiation skills

MS Office and Google Suite

Formazione

Bachelor’s Degree in business or related course

Strumenti

MS Office

Google Suite

Descrizione del lavoro

Role Summary:
The Customer Development Manager is responsible for achievement of Sales targets through excellence in the 5P's execution at the direct point of sale where planning CP/ Direct Retailers/ Service Providers activities is key. They must develop and support the partnership between CP/ Direct retailers Service Providers at the customer’s headquarters, at the store and regional level by nurturing contacts and negotiating with buyers, merchandisers, and Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

Responsibilities :

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, “win-win” business plans covering sales, volume, and profitability at PPG/SKU level, and incorporating customers’objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Required Qualifications :

• Bachelor’s Degree in any Business Course or related course
• Minimum of 2 years of experience in Consumer Goods/ Customer Management of key accounts in the FMCG industry
• Strong drive to achieve results
• Strong Leadership skills
• Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner
• Strong analytical skills
• Business-savvy, strong field execution and high-level of customer & trade understanding
• Able to work well under pressure & within limited time frame
• Active and results-driven, good negotiation skills and have a strong personality.
• Computer literate in MS Office and Google Suite
• Minimum supervision required

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