Customer Development Manager (177013)

Colgate-Palmolive Company; Santiago; On-site; PHP 600,000 - 900,000; Full time

Job summary

Colgate-Palmolive Company is seeking a Customer Development Manager to drive sales targets through excellent 5P execution at direct retail points of contact. You will partner with CP/Direct retailers and service providers at headquarters, stores, and regional levels to nurture buyer relationships and negotiate effectively.

You will coordinate cross-functional teams to craft and execute 18-month joint business plans, monitor 5P compliance, and analyze promotion results to derive actionable

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of 2 years of experience in Consumer Goods/ Customer Management of key accounts in the FMCG industry.
• Strong drive to achieve results.
• Strong Leadership skills.
• Strong verbal and written communication skills; ability to communicate clearly, persuasively.
• Strong analytical skills.
• Business-savvy, strong field execution and high-level of customer & trade understanding.
• Able to work well under pressure & within limited time frame.
• Active and results-driven, good negotiation skills and have a strong personality.
• Computer literate in MS Office and Google Suite.

Responsibilities

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, win-win business plans covering sales, volume, and profitability at SKU level, and incorporating customers'objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Skills

Strong drive to achieve results

Leadership skills

Verbal and written communication

Analytical skills

Business-savvy with field execution

Negotiation skills

Customer & trade understanding

Ability to work under pressure

Education

Bachelor’s Degree in Business or related field

Tools

MS Office

Google Suite

Job description

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary:

The Customer Development Manager is responsible for achievement of Sales targets through excellence in the 5P's execution at the direct point of sale where planning CP/ Direct Retailers/ Service Providers activities is key. They must develop and support the partnership between CP/ Direct retailers Service Providers at the customer’s headquarters, at the store and regional level by nurturing contacts and negotiating with buyers, merchandisers, and Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

Responsibilities :

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, win-win business plans covering sales, volume, and profitability at PPG/SKU level, and incorporating customers'objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Required Qualifications :

• Bachelor’s Degree in any Business Course or related course
• Minimum of 2 years of experience in Consumer Goods/ Customer Management of key accounts in the FMCG industry
• Strong drive to achieve results
• Strong Leadership skills
• Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner
• Strong analytical skills
• Business-savvy, strong field execution and high-level of customer & trade understanding
• Able to work well under pressure & within limited time frame
• Active and results-driven, good negotiation skills and have a strong personality.
• Computer literate in MS Office and Google Suite

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.