Customer-Centric Collections Specialist

Madjam Empower Solution Inc.; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Madjam Empower Solution Inc. in the Philippines is hiring a customer-focused associate to assist customers through the collection process in a call-center setting.

You will communicate clearly, build strong customer relationships, and advise on billing options while assessing root causes to recommend effective solutions. Proficiency in English is essential; call center experience is preferred but not required.

Qualifications

• Clear and effective communication with customers.
• Ability to build customer relationships during the collection process.
• Basic math skills to determine billing answers and payment options.
• Problem solving to identify root causes and recommend solutions.
• Adaptability and listening to resolve customer issues.

Responsibilities

• Clear and effective communication with customers.
• Build customer relationships during the collection process.
• Determine billing answers and payment options.
• Identify root causes and recommend solutions.
• Adapt to customer situations including listening skills.

Skills

Communication

Customer relationship

Math skills

Problem solving

Active listening

Education

High school diploma

Job description

Madjam Empower Solution Inc. in the Philippines is hiring a customer-focused associate to assist customers through the collection process in a call-center setting.

You will communicate clearly, build strong customer relationships, and advise on billing options while assessing root causes to recommend effective solutions. Proficiency in English is essential; call center experience is preferred but not required.