Collections & Customer Care Specialist

CBE Companies; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

CBE Companies is seeking a First Party Collections representative in the Philippines to assist customers over the phone with late or missed payments. You will build relationships, negotiate payment options, and help resolve accounts while working across multiple systems.

Ideal candidates have a high school diploma and good English communication. The role requires a customer-focused mindset, attention to detail, and compliance with all client guidelines and laws.

Qualifications

• High school diploma or equivalent.
• Strong English communication skills.
• Customer service experience welcome but not required.

Responsibilities

• Communicate clearly with customers to collect late payments.
• Adapt to customer situations with empathy and listening.
• Document accounts accurately while on calls.
• Negotiate payment arrangements and propose solutions.
• Meet productivity and call quality targets set by the business.
• Follow VAIG and Bad Phone Process consistently.
• Support customers while protecting the client's brand reputation.

Skills

English communication

Education

High school diploma

Job description

CBE Companies is seeking a First Party Collections representative in the Philippines to assist customers over the phone with late or missed payments. You will build relationships, negotiate payment options, and help resolve accounts while working across multiple systems.

Ideal candidates have a high school diploma and good English communication. The role requires a customer-focused mindset, attention to detail, and compliance with all client guidelines and laws.