Collections Specialist: Empathetic Customer Care & Payments

Sutherland; Central Luzon; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and development

World-class training and learning

Collaborative team culture

Global organization experience

Innovation and performance focus

Job summary

Sutherland is seeking a Collections Specialist in the Philippines. You will assist customers with account inquiries, arrange payments, and resolve disputes while delivering professional, customer-focused solutions. Strong English communication and at least 6 months of collections experience are required.

Join a team focused on meeting quality and performance goals, with coaching and ongoing training opportunities in a fast-paced, global support environment.

Qualifications

• High School graduate or equivalent.
• At least 6 months of collections experience.
• Excellent verbal and written English communication.
• Strong customer service mindset with professional rapport.
• Comfortable navigating multiple systems and applications.
• Experience using AI-enabled tools or digital platforms is a plus.
• Ability to work in a fast-paced, performance-driven environment.

Responsibilities

• Assist customers with account inquiries, payment arrangements, and dispute resolution.
• Provide clear information on balances, terms, and payment options.
• Identify practical solutions to support account resolution.
• Investigate and resolve complex account issues and disputes.
• Document customer interactions and actions taken accurately.
• Ensure adherence to policies, compliance, and service standards.
• Meet quality, productivity, and performance goals.
• Participate in coaching, training, and team meetings to enhance skills.

Skills

Collections experience

English communication

Customer service mindset

Multisystem navigation

AI-enabled tools familiarity

Fast-paced environment

Education

High School graduate or equivalent

Job description

Sutherland is seeking a Collections Specialist in the Philippines. You will assist customers with account inquiries, arrange payments, and resolve disputes while delivering professional, customer-focused solutions. Strong English communication and at least 6 months of collections experience are required.

Join a team focused on meeting quality and performance goals, with coaching and ongoing training opportunities in a fast-paced, global support environment.