Customer Care Support | Real Estate | Marikina | Day Shift

Private Advertiser; Marikina; On-site; PHP 167,000 - 279,000; Full time

Job summary

Private Advertiser is seeking a Customer Care Support in Marikina City. This onsite role handles client inquiries, documentation, and property-related concerns with a service-oriented mindset.

You will work closely with multiple departments to ensure timely and accurate responses, supporting clients through various communication channels and leveraging CRM and property management tools.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field.
• 1–2 years of experience in customer service, property management, or real estate operations.
• Experience with real estate documentation and CRM software is preferred.

Responsibilities

• Serve as primary contact for clients regarding inquiries and property-related transactions.
• Provide timely, professional support via phone, email, messaging platforms and other channels.
• Coordinate with Property Management, Sales, Documentation, Engineering and Finance to fulfill requests.
• Maintain accurate records of client interactions and documentation.
• Assist with system-related concerns and basic troubleshooting in CRM and PM systems.
• Monitor status of concerns and escalate where needed to ensure timely closure.

Skills

Customer service

Real estate

Property management

Coordination

Follow-up

Education

Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field

Tools

CRM platforms

Property management systems

Microsoft Office

Google Workspace

Job description

Customer Care Support

Work Location: Marikina City, Metro Manila
Work Setup: Onsite
Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM
Shift: Day Shift

About the Role

We are looking for a Customer Care Support professional who will serve as a key point of contact for clients, assisting with inquiries, requests, documentation, and property-related concerns.

The ideal candidate has experience in customer service, real estate, property management, or related operations, with strong communication, coordination, and follow-up skills. You will work closely with different departments to ensure client concerns and requests are handled accurately and resolved in a timely manner.

Key Responsibilities

• Serve as a primary point of contact for clients regarding inquiries, requests, concerns, and property-related transactions




• Provide accurate, timely, and professional assistance through phone, email, messaging platforms, and other communication channels




• Assist clients with requirements, documentation, account concerns, processes, and property-related inquiries




• Maintain a customer-focused approach and help ensure a positive client experience




• Provide basic technical and operational support to clients and internal users using the company's CRM and property management systems




• Assist with system-related concerns, account access, data updates, and basic troubleshooting




• Ensure client information, transaction records, and documentation are properly updated and maintained




• Coordinate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests




• Monitor the status of client concerns, requests, documents, and other operational requirements




• Follow up with concerned departments to ensure pending actions are completed on time




• Maintain accurate records of client interactions, requests, concerns, and resolutions




• Identify, investigate, and resolve customer concerns within the scope of the role




• Monitor pending and unresolved concerns and ensure proper follow-through




• Escalate complex, sensitive, or unresolved cases to the appropriate department or management




• Coordinate with concerned teams regarding escalated issues and provide timely updates to clients




• Assist in reviewing and processing property-related documents and client requirements




• Prepare basic reports, monitoring sheets, and updates related to customer concerns and operational activities




• Handle customer and transaction information accurately and confidentially

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field




• At least 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or a related role




• Relevant experience in the real estate industry is highly preferred




• Strong verbal and written communication skills




• Excellent customer service and interpersonal skills




• Familiarity with real estate/property documentation and processes




• Experience using CRM platforms, property management systems, or other business software




• Basic troubleshooting skills and ability to assist with system-related concerns




• Strong coordination, organization, and follow-up skills




• Ability to manage multiple concerns and prioritize tasks in a fast-paced environment




• Detail-oriented, resourceful, and solutions-driven




• Professional and composed when handling customer concerns




• Proficient in Microsoft Office or Google Workspace




• Must be based in or near Marikina City