Customer Relations Associate - Services (Project-Based)

Cebu Landmasters, Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Part time

Job summary

Cebu Landmasters, Inc. (CLI) is seeking a Customer Relations Services Associate for a project-based engagement. You will be the primary contact for customers and stakeholders, ensuring inquiries and service issues are handled promptly with ownership.

The role requires a customer-oriented mindset, strong communication skills in English and Filipino, and the ability to coordinate with multiple departments to reach timely resolutions. Onsite presence is required.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Real Estate, or a related field.
• 3–4 years of experience in customer relations, client servicing, customer service, property/real estate, hospitality, banking, BPO, or other customer-facing environments.
• Experience handling customer complaints, escalations, complex concerns, or service recovery is highly preferred.
• Experience working in a corporate or professional environment is an advantage.
• Strong verbal and written communication skills, particularly in English and Filipino.

Responsibilities

• Act as a primary point of contact for customers regarding inquiries, requests, concerns, and service-related matters.
• Listen to and understand customer concerns, including complaints and escalated issues, and provide appropriate assistance or resolution.
• Take ownership of customer concerns by coordinating with relevant internal departments and ensuring appropriate follow-through until resolution.
• Communicate updates, requirements, timelines, and resolutions clearly and professionally to customers and stakeholders.
• Manage customer expectations when concerns require coordination, investigation, or action from other departments.
• Handle challenging or sensitive customer interactions with patience, composure, professionalism, and sound judgment.
• Coordinate with internal teams and stakeholders to facilitate timely resolution of customer concerns.
• Ensure that customer concerns and necessary actions are properly documented and monitored.
• Identify recurring concerns and provide relevant feedback or recommendations to improve customer experience and service delivery.
• Perform other customer relations and coordination responsibilities that may be assigned from time to time.

Skills

Customer relations

Communication

Stakeholder management

Onsite coordination

Education

Bachelor's degree in Business, Marketing, Communications, Hospitality, Real Estate, or related field

Job description

Customer Relations Services Associate – Project-Based

Cebu Landmasters, Inc. (CLI)
Employment Type: Project-Based

Job Summary

We are looking for a Customer Relations Services Associate who will serve as a key point of contact for customers and stakeholders, ensuring that inquiries, concerns, and service-related issues are handled professionally, promptly, and with a strong sense of ownership.

The role requires someone who is customer-oriented, composed under pressure, highly communicative, and comfortable coordinating with different departments to resolve concerns and manage customer expectations.

This is a highly customer-facing role suited for a professional who can confidently handle difficult conversations, work through escalations, and maintain a positive and professional experience for customers.

Key Responsibilities

• Act as a primary point of contact for customers regarding inquiries, requests, concerns, and service-related matters.

• Listen to and understand customer concerns, including complaints and escalated issues, and provide appropriate assistance or resolution.

• Take ownership of customer concerns by coordinating with relevant internal departments and ensuring appropriate follow-through until resolution.

• Communicate updates, requirements, timelines, and resolutions clearly and professionally to customers and stakeholders.

• Manage customer expectations when concerns require coordination, investigation, or action from other departments.

• Handle challenging or sensitive customer interactions with patience, composure, professionalism, and sound judgment.

• Coordinate with internal teams and stakeholders to facilitate timely resolution of customer concerns.

• Ensure that customer concerns and necessary actions are properly documented and monitored.

• Identify recurring concerns and provide relevant feedback or recommendations to improve customer experience and service delivery.

• Perform other customer relations and coordination responsibilities that may be assigned from time to time.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Real Estate, or a related field.

• Preferably with 3–4 years of experience in customer relations, client servicing, customer service, property/real estate, hospitality, banking, BPO, or other customer-facing environments.

• Experience handling customer complaints, escalations, complex concerns, or service recovery is highly preferred.

• Experience working in a corporate or professional environment is an advantage.

• Strong verbal and written communication skills, particularly in English and Filipino.

• Able to communicate concerns, explanations, and resolutions clearly and confidently.

• Demonstrates professional maturity, patience, and composure when dealing with demanding customers or high-pressure situations.

• Strong interpersonal and stakeholder management skills.

• Able to coordinate effectively with different departments and follow through on customer concerns.

• Demonstrates sound judgment and the ability to determine when to independently address a concern and when to seek assistance or elevate.

• Organized and capable of managing multiple customer concerns and priorities simultaneously.

• Customer-oriented, accountable, adaptable, and willing to take ownership of issues.

• Willing to work onsite and under a project-based employment arrangement.

What We're Looking For

Beyond customer service experience, we are looking for someone who can demonstrate:

Customer Maturity – Comfortable dealing with different types of customers, including those who are upset, demanding, or dissatisfied.

Professional Communication – Able to articulate concerns, explanations, and solutions clearly and confidently.

Composure Under Pressure – Can manage multiple concerns and demanding situations without losing professionalism or focus.

Ownership & Follow-Through – Does not simply endorse a concern to another department; takes responsibility for coordinating and following through until the customer receives appropriate assistance.

Stakeholder Management – Can work effectively with internal teams and external stakeholders to resolve customer concerns.

Judgment & Problem-Solving – Knows how to assess a concern, provide appropriate options within company policies, and determine when escalation is necessary.