Customer Relationship Management Manager – Real Estate

Our Clients; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Our Clients in Quezon City is seeking a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in delivering exceptional service, resolving client concerns, and ensuring a seamless ownership experience.

Key responsibilities include leading the CRM function, managing inquiries and escalations, overseeing billing processes, and collaborating with Sales, Finance, and Property

Qualifications

• Bachelor's degree in Business Admin, Marketing, Real Estate Management, or related field.
• Minimum 5 years of managerial CRM or customer service experience in real estate.
• Experience with a real estate developer or property company is mandatory.

Responsibilities

• Lead the CRM team to manage customer relationships and after-sales support.
• Handle client inquiries, concerns, and service escalations.
• Oversee billing inquiries and account coordination.
• Build strong relationships with buyers and homeowners.
• Coordinate with Sales, Finance, Property Management and others.
• Monitor customer satisfaction and service quality.
• Develop customer engagement and retention initiatives.
• Prepare reports and analyze feedback to improve service.
• Coach and mentor team while ensuring compliance with standards.

Skills

CRM leadership

Real estate CRM

Stakeholder management

Leadership

Education

Bachelor's degree in Business Administration/ Marketing/ Real Estate Management

Tools

CRM platforms

MS Office

Job description

Customer Relationship Management (CRM) Manager – Real Estate

Location: Quezon City
Work Setup: On-site
Employment Type: Full-time

Job Summary

We are looking for a Customer Relationship Management (CRM) Manager to oversee customer engagement and after-sales operations for a real estate company. The successful candidate will lead the CRM team in providing exceptional customer service, managing client concerns, billing inquiries, and ensuring a seamless ownership experience.

Key Responsibilities

• Lead the CRM team in managing customer relationships and after-sales support.
• Handle customer inquiries, concerns, complaints, and service escalations.
• Oversee billing concerns, payment inquiries, account coordination, and documentation.
• Build and maintain strong relationships with property buyers and homeowners.
• Coordinate with Sales, Finance, Property Management, and other departments to resolve client concerns.
• Monitor customer satisfaction, service quality, and operational performance.
• Develop and implement customer engagement and retention initiatives.
• Prepare reports and analyze customer feedback to improve service delivery.
• Coach and mentor team members while ensuring compliance with company service standards.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
• Minimum of 5 years of managerial experience in CRM or Customer Service within the Real Estate industry.
• Must have experience working for a real estate developer or property company.
• Strong expertise in client relationship management, billing processes, customer service operations, and inquiry handling.
• Excellent leadership, communication, and stakeholder management skills.
• Proficient in CRM platforms and Microsoft Office applications.