IT Support Engineer — User Tech Care & Systems

TaskUs; Hinoba-an; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

State-of-the-art workspaces

Top-notch benefits

Best teammates

Job summary

TaskUs seeks an IT Support Specialist to provide frontline technical assistance to internal users, resolving hardware and software issues promptly. You will log inquiries, diagnose problems, and ensure system integrity while maintaining documentation and contributing to high customer satisfaction.

The role requires a Bachelor’s degree in IT or related field, excellent English communication, and the ability to adapt to changing schedules in a fast-paced environment.

Qualifications

• Bachelor’s degree in IT/Computer-related field required.
• Strong English communication skills, both written and spoken.
• Good time management and analytical abilities.
• Experience documenting problems and solutions is a plus.
• Adaptive to changing schedules and customer‑oriented.

Responsibilities

• Provide first level IT support to internal customers with hardware/software issues.
• Log and track queries, identify probable causes and resolve problems.
• Install, configure, maintain, and repair computer hardware, OS, applications, patches, and updates.
• Assist in user acceptance testing during implementations and migrations.
• Maintain inventory of hardware, peripherals, and software licenses.

Skills

English communication

Time management

Education

Bachelor’s Degree in IT/Computer-related field

Tools

IT systems knowledge

Job description

TaskUs seeks an IT Support Specialist to provide frontline technical assistance to internal users, resolving hardware and software issues promptly. You will log inquiries, diagnose problems, and ensure system integrity while maintaining documentation and contributing to high customer satisfaction.

The role requires a Bachelor’s degree in IT or related field, excellent English communication, and the ability to adapt to changing schedules in a fast-paced environment.