Inbound Customer Support Specialist

EastWest BPO - MCI; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job summary

A leading BPO company in Pampanga is urgently hiring an Inbound Contact Center Agent. The role involves responding to customer inquiries via phone, email, and chat, while maintaining customer records and resolving issues efficiently. Ideal candidates should have a high school diploma and strong customer service skills. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–1 year.
• Skills and Competencies: Strong command of the English language, excellent customer service skills, effective problem-solving abilities.
• Qualities and Traits: Team player with a strong work ethic.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information and resolve customer issues efficiently.
• Maintain customer records by updating account information and documenting interactions.
• Assist with troubleshooting and product queries, escalating to higher support when necessary.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Strong command of the English language

Excellent customer service skills

Effective problem-solving abilities

Team player with a strong work ethic

Education

High school diploma or equivalent

Job description

A leading BPO company in Pampanga is urgently hiring an Inbound Contact Center Agent. The role involves responding to customer inquiries via phone, email, and chat, while maintaining customer records and resolving issues efficiently. Ideal candidates should have a high school diploma and strong customer service skills. This position offers a dynamic work environment and opportunities for professional growth.