Onsite Night-Shift Customer Service Specialist

Kreeayt Business Process Outsourcing; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Job summary

Kreeayt Business Process Outsourcing is seeking a Customer Service Representative in Pampanga. The role involves handling inbound and outbound calls with a focus on providing excellent customer service. Ideal candidates should have a senior high diploma, strong communication skills, and the ability to adapt quickly. Responsibilities include documenting calls and resolving customer inquiries. BPO experience and Microsoft Excel knowledge are advantageous. Night shift and onsite work are required.

Qualifications

• Excellent English verbal communication and active listening skills.
• Previous customer service or call handling experience is a plus.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information and resolve customer concerns.
• Document call details and update records in the appropriate systems.

Skills

Excellent English verbal communication

Problem-solving skills

Ability to handle customer calls efficiently

Adaptability to new tools

Leadership skills

Education

Senior high diploma or vocational course

Tools

Microsoft Excel

Job description

Kreeayt Business Process Outsourcing is seeking a Customer Service Representative in Pampanga. The role involves handling inbound and outbound calls with a focus on providing excellent customer service. Ideal candidates should have a senior high diploma, strong communication skills, and the ability to adapt quickly. Responsibilities include documenting calls and resolving customer inquiries. BPO experience and Microsoft Excel knowledge are advantageous. Night shift and onsite work are required.