Customer Care Specialist – Inbound/Outbound Calls

Work-1 Manpower Recruitment Services; Philippines; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Government mandated benefits

Health & Wellness Insurance

Professional Development

Job Training

Job summary

Work-1 Manpower Recruitment Services in Taguig is seeking a Customer Service Representative to handle inbound and outbound calls and support customers in a fast-paced environment.

This on-site role requires a high school diploma, 0–2 years of experience, and strong communication, interpersonal and organizational skills; flexible schedule including evenings and weekends is expected.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 0–2 years.
• Skills: Strong customer service orientation, excellent communication, financial literacy, familiarity with digital marketing.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries and support.
• Provide excellent customer service and ensure customer satisfaction.
• Document call information according to standard operating procedures.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve call center processes.

Skills

Customer service

Communication skills

Financial literacy

Digital marketing

Interpersonal skills

Organizational skills

Technical aptitude

Call center

Education

High School Diploma

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Read More

Description

• Handle inbound and outbound calls to assist customers with inquiries and support.
• Provide excellent customer service and ensure customer satisfaction.
• Document call information according to standard operating procedures.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve call center processes.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong customer service orientation, excellent communication skills, financial literacy, and familiarity with digital marketing.
• Qualities and Traits:Excellent interpersonal and organizational skills, ability to work in a fast-paced environment, and strong technical aptitude.
• Working Conditions:Ability to work flexible hours, including evenings and weekends, in a call center environment.

Customer Service English Language Financial Literate Digital Marketing Technical Skills People Skills Organizational Skills Call Centre Interpersonal Skills Back Office Support

Preview

HR Manager Work-1 Manpower Recruitment Services

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