Customer Care Agent - Flexible Hours & Team Player

Work-1 Manpower Recruitment Services

Cebu City

On-site

PHP 279,000 - 391,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Work-1 Manpower Recruitment Services in Cebu City seeks a motivated Customer Service Representative to handle inbound and outbound calls and provide accurate product information. You will address inquiries and resolve complaints while maintaining detailed records of interactions.

A team-oriented mindset and flexibility to work evenings or weekends are essential. The ideal candidate has a High School Diploma and 1–3 years in a call center or customer service role, with strong verbal communication

Qualifications

Educational Qualifications: High School Diploma or equivalent.
Experience Level: 1–3 years in a call center or customer service role.
Skills and Competencies: Strong verbal communication skills.
Qualities and Traits: Empathy and patience in dealing with customers.
Responsibilities and Duties: Ability to work in a team environment.
Working Conditions: Willingness to work flexible hours, including evenings and weekends.

Responsibilities

Handle inbound and outbound customer calls with professionalism and patience.
Address customer inquiries and complaints effectively to enhance customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to achieve performance goals and targets.
Provide product and service information to customers as needed.