Customer Care Specialist — Call Center Excellence & Growth

H.M.O. INTERNATIONAL RECRUITMENT INC.; Mabalacat; On-site; PHP 246,000 - 379,000; Full time

Job summary

H.M.O. International Recruitment Inc. in Clark Freeport Zone, Pampanga, is seeking a dedicated Call Centre Customer Service Representative to join our team.

You will be the voice of our organisation, handling inquiries across calls, email, and chat with professionalism. You will handle account modifications, billing questions, and service requests, maintain accurate records, and follow company procedures. The role offers full-time hours, virtual interviews, and opportunities for growth within a

Qualifications

• Strong communication and active listening in a call center context.
• Experience handling calls, emails, or chats with empathy.
• Familiarity with CRM software and call center technologies.

Responsibilities

• Answering incoming customer calls and responding to emails or chat inquiries professionally.
• Addressing customer concerns, questions and complaints with empathy and solution-focused approach.
• Processing customer requests including account modifications, billing inquiries, and service transactions.
• Maintaining accurate records of all interactions in the company database.
• Following protocols and regulatory requirements.
• Providing product or service information and recommending based on customer needs.
• Escalating complex issues to senior team members when needed.
• Meeting performance targets for call handling time and satisfaction scores.
• Collaborating with team members to improve service delivery.
• Participating in training for skill and product knowledge improvement.

Skills

Communication skills

Customer service

Active listening

Problem solving

Multitasking

CRM software

Teamwork

Adaptability

Attention to detail

Patience

Education

High school diploma or equivalent

Tools

Call center software

CRM systems

Job description

H.M.O. International Recruitment Inc. in Clark Freeport Zone, Pampanga, is seeking a dedicated Call Centre Customer Service Representative to join our team.

You will be the voice of our organisation, handling inquiries across calls, email, and chat with professionalism. You will handle account modifications, billing questions, and service requests, maintain accurate records, and follow company procedures. The role offers full-time hours, virtual interviews, and opportunities for growth within a