We’re Hiring: Customer Support Representatives (Financial Acc.) – Cebu Site!

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives to join our Financial account team. This onsite role involves handling both inbound and outbound calls, delivering professional support to customers in a fast-paced environment.

The ideal candidate has excellent verbal and written communication, attention to detail, and a customer‑focused mindset. Willingness to work onsite with shifting schedules and to adapt to changing inquiries is essential.

Qualifications

• High School or Senior High School graduate.
• Strong verbal and written communication skills.
• Customer service-oriented and professional.
• Willing to work onsite and on shifting schedules.
• Experience in financial services or BPO is an advantage.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to financial account inquiries and resolve customer concerns
• Process customer requests and provide accurate information
• Verify customer details and maintain accurate records
• Document all customer interactions and transactions
• Escalate complex concerns to the appropriate team when necessary
• Follow company policies, procedures, and quality standards
• Provide excellent customer service in every interaction

Skills

Customer service

Communication skills

Attention to detail

Shift work

Onsite work

Inbound & outbound calls

Financial/BPO experience

Education

High School / Senior High School Graduate

Job description

We are looking for Customer Service Representatives to join our Financial account team. This is an onsite role where you will assist customers through both inbound and outbound calls. The position requires strong communication skills, attention to detail, and the ability to handle customer concerns professionally in a fast-paced environment.

Qualifications

• At least High School Graduate / Senior High School Graduate

• With good verbal and written communication skills

• Customer service-oriented and professional

• Willing to work onsite and on shifting schedules

• Willing to handle both inbound and outbound calls

• Financial or BPO experience is an advantage

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to financial account inquiries and resolve customer concerns

• Process customer requests and provide accurate information

• Verify customer details and maintain accurate records

• Document all customer interactions and transactions

• Escalate complex concerns to the appropriate team when necessary

• Follow company policies, procedures, and quality standards

• Provide excellent customer service in every interaction

Important Notes:

No virtual interviews for this position (onsite interview only)